Returns and complaints
Withdrawal from the contract
If you are a so-called privileged buyer, that is:
A) a consumer
B) an individual for whom the contract you have concluded with us is directly related to your business, but is not of a professional nature for you
- as a rule, you have the right to withdraw from a contract concluded at a distance.
You may withdraw from the contract by submitting to us a statement of withdrawal from the contract, e.g. by e-mail sent to: firstname.lastname@example.org.
You can withdraw from the contract within 14 days.
The running of the 14-day period for withdrawal from the contract begins:
for a contract in which we deliver the goods, being obliged to transfer their ownership - from the taking of possession of the goods by you or a third party other than the carrier designated by you, and in the case of a contract that includes multiple goods that are delivered separately, in batches or in parts - from the taking of possession of the last good, its batch or part;
for digital content - from the date of conclusion of the contract.
To meet the deadline it is sufficient to send the statement before its expiration.
Return the returned goods to us immediately to the address: Zembrzyce 523, 34-210 Zembrzyce, but no later than within 14 days from the day you withdraw from the contract.
We will return the payments made by you immediately according to the rules indicated in the Rules of the store, but no later than within 14 days from the day we receive your statement of withdrawal from the contract.
If we have not offered to collect the goods from you ourselves - we may withhold reimbursement of the payment received from you until we receive the goods back or you provide proof of their return - whichever event occurs first.
Remember that you do not have the right to withdraw from a contract concluded at a distance, among other things, with respect to a contract:
in which the subject of performance is a non-refabricated good, produced to your specifications or serving to meet your individualized needs;
in which the subject of the performance is goods subject to rapid deterioration or having a short shelf life;
in which the subject of the performance is goods delivered in sealed packaging that cannot be returned after opening the packaging for health or hygienic reasons, if the packaging has been opened after delivery;
in which the subject of performance is sound or visual recordings or computer programs delivered in sealed packaging, if the packaging has been opened after delivery;
for the supply of digital content that is not delivered on a tangible medium, for which you are obliged to pay the price, if all of the following conditions are met:
we started the provision with your express and prior consent,
you have been informed by us prior to the performance that after the performance you will lose the right to withdraw from the contract, and you have acknowledged this,
we have provided you with a lawful confirmation of the conclusion of the distance contract, including information about the above-mentioned consent, on a durable medium within a reasonable time after the conclusion of the contract, at the latest before the beginning of the service.
For detailed information on withdrawal from the contract, please refer to our Store Regulations.
The following content applies to the so-called privileged buyer. If you are not one, take a look at our Store Regulations for detailed information on complaints.
In case we improperly implement the contract concluded with you, you have the right to file a complaint - preferably to the e-mail address: email@example.com or by mail to Zembrzyce 523, 34-210 Zembrzyce.
As a rule, we are liable for the non-conformity of goods with the contract, existing at the time of delivery and disclosed within two years from that time.
Based on the provisions of the Consumer Rights Act, you may in such a situation demand:
(a) replacement of the goods
(b) repair of the goods.
In some cases you may also:
(a) withdraw from the contract
b) make a statement on price reduction
- for details in this regard, please refer to our Store Regulations.
We are liable for the non-conformity of digital content with the contract, which existed at the time of delivery and became apparent within two years from that time.
If the digital content is not in conformity with the contract, you can demand:
(a) to bring it into conformity with the contract,
and in some cases make a declaration for:
(b) a price reduction
(c) withdraw from the contract.
For detailed rules on complaints, see our Store Regulations.