Terms and conditions - Dreamcraft Bows

Terms and conditions

Regulations of Dreamcraft Bows online store

The document primarily defines the rules under which contracts are concluded in the Store, including the presentation of important information about the Seller, the Store and the rights of Consumers.

TABLE OF CONTENTS
§ 1 Definitions
§ 2 Contact with the Seller
§ 3 Technical requirements
§ 4 Shopping at the Store
§ 5 Payments
§ 6 Order completion
§ 7 Right of withdrawal
§ 8 Exceptions to the right of withdrawal
§ 9 Complaints
§ 10 Personal information
§ 11 Objections
Attachment No. 1: Model withdrawal form

§ 1 DEFINITIONS

Working days - days from Monday to Friday except for public holidays in Poland.
Civil Code - the Polish Act of April 23, 1964 Civil Code.
Consumer - a buyer who is a natural person, buying in the Store or taking actions aimed at making a purchase, without direct connection with his/her business or professional activity.
Account - a digital service within the meaning of the Consumer Rights Act, regulated by separate regulations, thanks to which the Buyer can use additional functions in the Store free of charge.
Buyer - any entity buying from the Store or taking steps to make a purchase.
Privileged Buyer - a Consumer or a Privileged Entrepreneur.
Privileged Entrepreneur - a Buyer who is an individual, concluding or intending to conclude a contract with the Seller under the Terms and Conditions directly related to his business, but not of a professional nature for him.
Regulations - these terms and conditions.
Store - Dreamcraft Bows online store operated by the Seller at https://dreamcraftbows.com.
Seller - Bartłomiej Grygiel, entrepreneur running a business under the name DREAMCRAFT Bartłomiej Grygiel, registered in the Central Register and Information on Business Activity conducted by the Minister of Economy and keeping the Central Register and Information on Business Activity, NIP 5521730614, REGON number 520476705, Zembrzyce 523, 34-210 Zembrzyce.
Digital content - data produced and delivered in digital form.
Consumer Rights Act - the Polish Consumer Rights Act of May 30, 2014.
The provisions of the Terms and Conditions regarding products apply to both movable things (goods) and Digital Content.

§ 2 CONTACT WITH THE SELLER

Postal address: Zembrzyce 523, 34-210 Zembrzyce
E-mail address: dreamcraft.bows@gmail.com
Phone: 881 256 510
The cost of a telephone call or data transmission made by the Buyer is based on the basic tariff of the telecommunications operator or Internet service provider used by the Buyer. The Seller notes that the cost of an international call or international data transmission may be higher than the cost of a domestic call or transmission - depending on the tariff adopted by the telecommunications operator or ISP used by the Buyer.

§ 3 TECHNICAL REQUIREMENTS

For proper operation of the Store you need:
a device with access to the Internet
a web browser that supports JavaScript and cookies.
For placing an order in the Store, in addition to the requirements specified in paragraph 1, an active e-mail account is necessary.

§ 4 SHOPPING IN THE STORE

Product prices shown in the Store are the total prices for the product.
The Seller points out that the total price of an order consists of the indicated in the Store: the price for the product and, if applicable, the cost of delivery of the goods.
The product selected for purchase must be added to the shopping cart in the Store.
The Buyer then chooses the method of delivery of the goods and the method of payment for the order from among the options available in the Store, and provides the data necessary to complete the placed order.
The order is placed when the Buyer confirms its contents and accepts the Terms and Conditions.
Placing an order is the same as concluding a contract between the Buyer and the Seller.
The Buyer may register with the Store, i.e. create an Account therein, or make purchases without registering by providing his/her data with each possible order.

§ 5 PAYMENTS

The following payment methods are available in the Store:
simple transfer to the Seller's bank account;
via payment platform:
PayPal
If the Buyer chooses to pay in advance, the order must be paid for within 1 Business Day of placing the order.
By purchasing from the Store, the Buyer accepts the use of electronic invoices by the Seller. The Buyer has the right to withdraw his acceptance.

§ 6 ORDER PROCESSING

The order completion date is indicated in the Store.
If the Buyer has chosen to pay for the order in advance, the Seller will proceed to fulfill the order after it has been paid.
In a situation where within one order the Buyer has purchased products with different lead times, the order will be fulfilled within the time limit applicable to the product with the longest lead time.
Countries on the territory of which the delivery is carried out:
Poland
United States
Austria
Belgium
Bulgaria
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Greece
Netherlands
Ireland
Lithuania
Luxembourg
Latvia
Malta
Germany
Poland
Portugal
Romania
Slovakia
Slovenia
Sweden
Hungary
United Kingdom
Italy
Canada
The following delivery methods are available at the Store:
via courier service;
to InPost parcel machines;
electronically, to the e-mail address provided by the Buyer when placing the order - in the case of Digital Content.

§ 7 RIGHT TO WITHDRAW FROM THE CONTRACT

A privileged buyer has the right to withdraw from a contract concluded with the Seller through the Store, subject to § 8 of the Terms and Conditions, within 14 days without giving any reason.
The term to withdraw from the contract expires after 14 days from the day:
on which the Priority Buyer came into possession of the goods or on which a third party other than the carrier and indicated by the Priority Buyer came into possession of the goods;
on which the Priority Buyer took possession of the last good, lot or part, or on which a third party other than the carrier and designated by the Priority Buyer took possession of the last good, lot or part, in the case of a contract obligating the transfer of ownership of multiple goods that are delivered separately, in lots or in parts;
conclusion of the contract - in the case of a contract for the delivery of Digital Content.
In order for a privileged Buyer to exercise his right of withdrawal, he must inform the Seller, using the data provided in § 2 of the Terms and Conditions, of his decision to withdraw from the contract by an unequivocal statement (for example, a letter sent by mail or e-mail).
A privileged buyer may use the model withdrawal form located at the end of the Terms and Conditions, but it is not mandatory.

In order to comply with the deadline for withdrawal, it is sufficient for the privileged Buyer to send information regarding the exercise of his right of withdrawal before the expiration of the deadline for withdrawal.

EFFECTS OF WITHDRAWAL FROM THE CONTRACT

In the event of withdrawal from the concluded contract, the Seller shall return to the privileged Buyer all payments received from him, including the costs of delivering the goods (except for additional costs resulting from the privileged Buyer's choice of delivery method other than the cheapest ordinary delivery method offered by the Seller), immediately, and in any case no later than 14 days from the day on which the Seller was informed of the privileged Buyer's decision to exercise his right of withdrawal.
The Seller will refund the payment using the same means of payment that were used by the privileged Buyer in the original transaction, unless the privileged Buyer agrees otherwise, in any case the privileged Buyer will not incur any fees in connection with the refund.
If the Seller has not offered to collect the goods from the Privileged Buyer itself, the Seller may withhold payment until it has received the goods or until it has been provided with proof of return, whichever event occurs first.
The seller asks to return the goods to the address: Zembrzyce 523, 34-210 Zembrzyce immediately, and in any case no later than 14 days from the date on which the Buyer privileged to inform the Seller about withdrawal from the contract of sale. The deadline is met if the Priority Buyer sends back the goods before the expiration of the 14-day period.

The privileged buyer shall bear the direct costs of returning the goods.
The Privileged Buyer shall only be liable for any diminution in the value of the goods resulting from the use of the goods other than what was necessary to ascertain the nature, characteristics and functioning of the goods.
If the goods, due to their nature, cannot be returned by ordinary mail, the Privileged Buyer will also have to bear the direct costs of returning the goods. The privileged Buyer will be informed of the estimated amount of these costs by the Seller in the description of the goods in the Store or when placing an order.

§ 8 EXCEPTIONS TO THE RIGHT OF WITHDRAWAL FROM THE CONTRACT

The right of withdrawal from a contract concluded at a distance, referred to in § 7 of the Regulations, does not apply to the contract:

in which the subject of performance is a non-refabricated good, produced according to the specifications of the privileged Buyer or serving to meet his individualized needs;
in which the subject of the performance is goods subject to rapid deterioration or having a short shelf life;
in which the subject of performance is goods delivered in sealed packaging that cannot be returned after opening the packaging for health or hygiene reasons, if the packaging has been opened after delivery;
in which the subject of performance are goods, which after delivery, due to their nature, are inseparably combined with other things;
in which the subject of performance is sound or visual recordings or computer programs delivered in sealed packaging, if the packaging has been opened after delivery;
for the supply of newspapers, periodicals or magazines, except for a subscription contract;
in which the price or remuneration depends on fluctuations in the financial market, over which the Seller does not control, and which may occur before the deadline for withdrawal from the contract;
for the provision of Digital Content for which the Buyer is privileged to pay the price, if all of the following conditions are met:

The Seller commenced performance with the express and prior consent of the Priority Buyer;
The privileged buyer was informed prior to the commencement of the performance that, after the Seller's performance, he would lose his right to withdraw from the contract and acknowledged this;
The Seller has provided the privileged Buyer with a lawful confirmation of the conclusion of the remote contract, including information about the aforementioned consent, on a durable medium within a reasonable time after the conclusion of the contract, at the latest before the performance begins.

§ 9 COMPLAINTS

I GENERAL PROVISIONS
The Seller shall be liable to the privileged Buyer for compliance of the performance with the contract, as provided by generally applicable laws, including in particular the provisions of the Consumer Rights Act.
The Seller requests that complaints (including those regarding the operation of the Store) be submitted to the postal or electronic address indicated in § 2 of the Regulations.
If a warranty has been granted for the product, information about it, as well as its terms and conditions, is available in the Store.
The Seller will respond to the complaint within 14 days of its receipt.
II PRIVILEGED BUYERS
Goods
In the event of non-conformity of the goods with the contract, the Privileged Buyer has the option of exercising the rights set forth in Chapter 5a of the Consumer Rights Act.
The Seller shall be liable for the lack of conformity of the goods with the contract, existing at the time of delivery and disclosed within two years from that time, unless the shelf life of the goods, as determined by the Seller, its legal predecessors or persons acting on their behalf, is longer.
Pursuant to the provisions of the Consumer Rights Act, in the event of non-conformity with the contract, a privileged Buyer may demand the following:

replacement of goods,
repair of the goods.
In addition, the Preferred Buyer may make a statement about:
reduce the price,
withdraw from the contract
in a situation where:
The seller refused to bring the goods into conformity with the contract in accordance with Article 43d(2) of the Consumer Rights Act;
The seller has failed to bring the goods into conformity with the contract in accordance with Article 43d Paragraphs 4-6 of the Consumer Rights Act;
the lack of conformity of the goods with the contract continues, despite the fact that the Seller has tried to bring the goods into conformity with the contract;
the lack of conformity of the goods with the contract is so significant that it justifies a reduction of the price or withdrawal from the contract without first using the means of protection specified in Article 43d of the Consumer Rights Act;
it is clear from the Seller's statement or circumstances that he will not bring the goods into conformity with the contract within a reasonable time or without undue inconvenience to the privileged Buyer.
In the case of goods subject to repair or replacement, the privileged Buyer shall make the goods available to the Seller. The Seller shall collect the goods from the Privileged Buyer at its own expense.

The privileged buyer may not withdraw from the contract if the lack of conformity of the goods with the contract is insignificant.
In the event of withdrawal from the contract referred to in this section (concerning goods), the Privileged Buyer shall immediately return the goods to the Seller at the Seller's expense, to the address Zembrzyce 523, 34-210 Zembrzyce. The Seller shall return the price to the privileged Buyer immediately, no later than within 14 days from the date of receipt of the goods or proof of their return.
The Seller shall return to the privileged Buyer the amounts due as a result of exercising the right to reduce the price immediately, no later than within 14 days from the date of receipt of the privileged Buyer's statement on price reduction.
Digital Content
In the event of inadequate performance by the Seller of the contract for the delivery of Digital Content, the Privileged Buyer has the opportunity to exercise the rights regulated in Chapter 5b of the Consumer Rights Act.
If the Seller has not delivered the Digital Content, the Privileged Buyer may call on the Seller to deliver it. If the Seller nevertheless fails to deliver the Digital Content promptly or within an additional period of time expressly agreed upon by the Privileged Buyer and the Seller, the Privileged Buyer may withdraw from the contract.
The Privileged Buyer may withdraw from the contract without calling for delivery of the Digital Content if

it is clear from the Seller's statement or from the circumstances that it will not deliver the Digital Content, or
the Priority Buyer and the Seller agreed, or it is clear from the circumstances of the conclusion of the contract, that the specified date of delivery of the Digital Content was of material importance to the Priority Buyer, and the Seller failed to deliver the Digital Content within that date.
The Seller shall be liable for the non-conformity of the Digital Content with the contract that existed at the time of delivery and became apparent within two years from that time.
If the Digital Content is not in conformity with the contract, the privileged Buyer may demand that it be brought into conformity with the contract.
If the Digital Content does not conform to the contract, the Privileged Buyer has the obligation to cooperate with the Seller, to a reasonable extent and using the least burdensome technical means, to determine whether the Digital Content's failure to conform to the contract in a timely manner is due to the characteristics of the Privileged Buyer's digital environment.
In addition, if the Digital Content is not in compliance with the contract, the Preferred Buyer may make a statement about:
reduce the price,
withdraw from the contract,
when:
bringing the Digital Content into conformity with the contract is impossible or requires excessive costs pursuant to Article 43m (2) and (3) of the Law on Consumer Rights;

The Seller has failed to bring the Digital Content into conformity with the contract within a reasonable time from the time the Seller was informed by the Priority Buyer of the lack of conformity with the contract, and without undue inconvenience to the Priority Buyer, taking into account the nature of the Digital Content and the purpose for which it is used;
the non-conformity of the Digital Content with the contract continues even though the Seller has attempted to bring the Digital Content into conformity with the contract;
the lack of conformity of the Digital Content with the contract is so significant that it justifies a reduction of the price or withdrawal from the contract without first making use of the measure of protection specified in Article 43m of the Consumer Rights Act (i.e., a request to bring the Digital Content into conformity with the contract);
it is clear from the Seller's statement or circumstances that it will not bring the Digital Content into conformity with the contract within a reasonable time or without undue inconvenience to the privileged Buyer.
The Preferred Buyer may not rescind the contract on the basis of the preceding provision if the Digital Content is provided in exchange for payment of the price, and the failure of the Digital Content to conform to the contract is insignificant.

The Seller is obliged to refund to the privileged Buyer the price due as a result of exercising the right of withdrawal referred to in this section (relating to Digital Content), or reduce the price, promptly, no later than within 14 days from the date of receipt of the privileged Buyer's statement of withdrawal or price reduction.
The Seller shall refund the price using the same method of payment used by the Privileged Buyer, unless the Privileged Buyer has expressly agreed to a different method of refund that does not incur any costs for him.
Out-of-court ways of dealing with complaints and claims
The Seller informs the Consumer about the possibility of using out-of-court procedures for handling complaints and pursuing claims. The rules of access to these procedures are available at the offices or on the websites of entities authorized to handle disputes out of court. The Consumer may use, among others:

assistance from the appropriate European Consumer Center from the Network of European Consumer Centers. The centers provide information on consumer rights and help resolve disputes in the case of cross-border purchases. The assistance of the European Consumer Centers is, as a rule, free of charge. A list of country-specific Consumer Centers can be found at: https://konsument.gov.pl/eck-w-europie/
the Online Dispute Resolution (ODR) platform provided by the European Commission, available at: https://ec.europa.eu/consumers/odr
In addition, the following forms of support are available in the Republic of Poland:
mediation conducted by the locally competent Provincial Inspectorate of Trade Inspection, to which one should apply for mediation. As a rule, the proceedings are free of charge. The list of Inspectorates can be found here: https://uokik.gov.pl/wojewodzkie_inspektoraty_inspekcji_handlowej.php
assistance of a locally competent permanent conciliatory consumer court operating at the Provincial Inspectorate of Trade Inspection, to which a request for consideration of the case before the conciliatory court should be submitted. As a rule, the proceedings are free of charge. A list of courts is available at: https://uokik.gov.pl/stale_sady_polubowne.php

The preceding provision is for information purposes and does not constitute an obligation on the part of the Seller to use out-of-court means of dispute resolution.
The use of out-of-court ways of handling complaints and claims is voluntary for both the Seller and the Consumer.
The Consumer may additionally use the free assistance of the municipal or district consumer ombudsman.
III BUYERS OTHER THAN PRIVILEGED BUYERS
In the event of a defect in the goods, a Buyer other than a privileged Buyer has the opportunity to complain about the defective goods on the basis of the warranty regulated by the Civil Code.
Against a Buyer other than a privileged Buyer, the Seller shall be liable under the warranty if the physical defect is discovered before the expiration of two years from the date of delivery of the goods to the Buyer.
Pursuant to the Civil Code, a Buyer who is an entrepreneur other than a Privileged Entrepreneur loses his rights under the warranty if he did not examine the goods in the time and manner usual for goods of this type and did not immediately notify the Seller of the defect, and if the defect came to light only later - if he did not notify the Seller immediately after its discovery. Sending notice of the defect before its expiration is sufficient to meet the above deadline.
Using the warranty, a Buyer other than a privileged Buyer may, under the terms of the Civil Code:

make a statement on price reduction,
in the case of a material defect - make a declaration of withdrawal from the contract,
demand to replace the goods with defect-free goods,
demand removal of the defect.
If it turns out that in order to consider the complaint it is necessary to deliver the defective goods to the Seller, the Buyer other than the privileged Buyer is obliged to deliver these goods to the address Zembrzyce 523, 34-210 Zembrzyce.

§ 10 PERSONAL DATA

The administrator of the personal data provided by the Buyer while using the Store is the Seller. Detailed information about the processing of personal data by the Seller - including other purposes and grounds for data processing, as well as recipients of the data - can be found in the privacy policy available in the Store - due to the principle of transparency, contained in the General Regulation of the European Parliament and of the Council (EU) on data protection - "RODO".
The purpose of the processing of Buyer's data by the Seller, provided by the Buyer in connection with purchases in the Store, is to fulfill orders. The basis for processing personal data in this case is:

the contract or actions taken at the request of the Buyer aimed at its conclusion (Article 6(1)(b) RODO),
Seller's legal obligation related to accounting (Article 6(1)(c) RODO), and
Vendor's legitimate interest in processing data for the purpose of establishing, investigating or defending possible claims (Article 6(1)(f) RODO).
Provision of data by the Buyer is voluntary, but at the same time necessary to conclude the contract. Failure to provide data will make it impossible to conclude a contract in the Store.
Buyer's data provided in connection with purchases in the Store will be processed until:
the contract concluded between the Buyer and the Seller ceases to be in force;
there ceases to be a legal obligation on the Seller, obliging him to process Buyer's data;
the possibility of vindication of claims by the Buyer or the Seller, related to the contract concluded by the Store ceases;
Buyer's objection to the processing of his personal data will be accepted - in the case where the basis for data processing was the legitimate interest of the Seller

- whichever is applicable in each case.
The buyer has the right to request:
access to his personal data,
their rectification,
deletion,
restriction of processing,
transfer of data to another administrator
as well as the right to:
object at any time to the processing of data for reasons related to the Buyer's particular situation - to the processing of personal data concerning him/her, based on Article 6(1)(f) of the RODO (i.e. on legitimate interests pursued by the Seller).
In order to exercise their rights, the Buyer should contact the Seller using the data in § 2 of the Regulations.
If the Buyer believes that his data is being processed unlawfully, the Buyer may file a complaint with the authority competent for the protection of personal data. In Poland, this is the President of the Office for Personal Data Protection.

§ 11 DISCLAIMERS

It is prohibited for the Buyer to provide unlawful content.
Each order placed in the Store constitutes a separate contract and requires separate acceptance of the Terms and Conditions. The contract is concluded for the time and for the purpose of fulfilling the order.

All contracts concluded on the basis of these Regulations shall be governed by Polish law, subject to Section 4.
The choice of Polish law for contracts concluded on the basis of these Regulations with a Consumer does not abrogate or limit the rights of that Buyer to which he is entitled under mandatory provisions of law applicable to the Consumer in situations where there is no choice of law. This means, in particular, that if the national regulations applicable to a given Consumer provide for protection broader than that arising from these Regulations or Polish law - the broader protection shall apply.
Contracts concluded on the basis of these Regulations are concluded in the Polish language.
In the case of a possible dispute with a Buyer who is not a Priority Buyer, related to a contract concluded through the Store, the competent court will be the court having jurisdiction over the registered office of the Seller.

Appendix No. 1 to the Regulations

Below is a sample withdrawal form, which the Consumer or Privileged Buyer may or may not use:

MODEL WITHDRAWAL FORM
(this form should be completed and sent back only if you wish to withdraw from the contract)

DREAMCRAFT Bartłomiej Grygiel
Zembrzyce 523, 34-210 Zembrzyce
e-mail address: dreamcraft.bows@gmail.com
- I/We(*) ..................................................................... hereby inform(*) about my/our withdrawal from the contract of sale of the following goods(*) / for the provision of the following service(*) / for the delivery of digital content in the form(*):

..............................................................................................................................................................................

..............................................................................................................................................................................

..............................................................................................................................................................................

- Date of contract(*)/acceptance(*)

..............................................................................................................................................................................

- Name of the Consumer(s)/Entrepreneur(s) privileged:

..............................................................................................................................................................................

- Address of the Consumer(s)/Entrepreneur(s) Privileged:

..............................................................................................................................................................................

.............................................................................................
Signature of the Consumer(s) / Privileged Entrepreneur(s)
(only if the form is sent in hard copy)

Date ............................................

(*) Delete unnecessary.

Terms of Use of the Online Store
Dreamcraft Bows

pertaining to content added by Users (DSA)

Point of Contact

You can use the following forms of electronic communication to contact us:

e-mail: dreamcraft.bows@gmail.com

Regardless of the forms of electronic communication - it is also possible to contact us by phone at: 881 256 510

Language of communication

You can contact us in the following languages:

Polish,
English.

Content entered by users

The online store allows you to enter content that is stored within our site.

This content includes:
product reviews (including services),
comments.
On our website, anyone can add their opinion about a product. By the same token, we do not ensure that the published opinions come from consumers who have used or bought the product.

Restrictions on content entered by users

Please note that when using our website, you may not enter illegal content (in particular, content such as hate speech, terrorist content and unlawful discriminatory content), or content that becomes illegal under applicable laws due to the fact that it relates to illegal activities. For example, activities such as:

- sharing images of child sexual abuse,
- unlawful sharing of private images without consent,
cyberstalking,
- unauthorized use of copyrighted material,
- illegal offering of accommodation services,
- illegal sale of live animals.

You should also not enter content that violates the rules of social intercourse or is inconsistent with the terms of use of our services, including the provisions, terms, conditions and regulations related to our website - insofar as they relate to your entry of content within the website.

In particular, as part of the use of our site, it is prohibited to enter content that may constitute:

- Humiliating, insulting or demeaning material: any content that may be considered offensive or demeaning, or that may violate anyone's good name.
- Erotic content: pornographic or other sexually explicit content.
- Misinformation and disinformation: dissemination of false information or content that misleads users, particularly as to the state of medical or scientific knowledge.
- Propaganda and totalitarian ideologies: materials promoting ideologies or actions considered illegal in Poland or contrary to the values of a democratic state of law.
- Spam and unsolicited advertising information: sending or publishing unsolicited advertising or marketing materials.
- Infringement of intellectual property rights: publishing content without appropriate rights or licenses, infringing copyright or industrial property rights.
- Impersonation of other users: pretending to be someone else or publishing content on behalf of another person without their permission.
- Content unrelated to the activity of the website: publishing materials that are not related to the theme or purpose of the website.
- Content commonly considered obscene: including vulgarities.

Reporting illegal content

If you wish to report illegal content to us, please contact us through the Point of Contact, whose details can be found at the beginning of these terms and conditions.

We ask that you include in your report:

A sufficiently substantiated explanation of the reasons why you are alleging that the relevant information constitutes illegal content.
A clear indication of the exact electronic location of the information, such as the exact URL or URLs, and, if applicable, additional information to identify the illegal content, as appropriate to the type of content and the specific type of hosting service.
Your name and surname or name and email address - with the exception of a report on information deemed to be related to one of the offenses referred to in Articles 3-7 of Directive 2011/93/EU (i.e., sexual offenses against children and child pornography).
A statement confirming your good faith belief that the information and allegations in the application are correct and complete.
You only need to include this information in your message. You can use the template of the notification that we include at the end of this document.

We collect this information because of Article 16(2) of Regulation (EU) 2022/2065 of the European Parliament and of the Council of October 19, 2022 on the single market for digital services and amending Directive 2000/31/EC (Digital Services Act), the so-called DSA.

If you send a notification in the form of an email or provide your electronic contact information in it - we will confirm to you that we have received your notification.

We will also inform you of the action we have taken against the illegal content you have reported and your options for appealing our decision.

Moderation of content

Content entered by users on the Online Store is moderated by us in response to user reports. We may also take such actions on our own initiative.

We respond to all reports of possible violations of the law or rules of social intercourse, provisions, terms, conditions and regulations related to our website. We promptly take appropriate action to remove or prevent access to illegal content - as soon as we receive such knowledge or news.

Please note that we are not obligated to search for illegal content ourselves.

We do, however, use on our own initiative, in good faith and with due diligence, mechanisms to automatically detect potentially illegal content.
Content may also be reviewed by us manually, without automated tools.

Moderation of content takes place on the basis of the law, in particular the provisions of the Digital Services Act (DSA).

Justification for the actions we take against content from users

When we take action against content that is illegal or does not comply with the policies described herein, we inform all affected recipients - as long as we know their respective electronic contact information - of the restrictions imposed on the content or the user responsible for it, if due to the nature of the service or other provisions of the agreements binding us are applicable, in the form of:

- Restrictions on the visibility of certain information provided by us, including removing content, - preventing access to content or deposition of content.
- Suspension, termination or other restriction of monetary payments.
- Suspension or termination of service in whole or in part.
- Suspension or termination of the service recipient's account.
Any action taken by us will be justified.

We may waive such information if the content is misleading commercial content of a large volume.

TEMPLATE FOR REPORTING ILLEGAL INFORMATION

In order to streamline the process of reporting illegal content, we encourage you to submit information according to the following template. Using the template IS NOT mandatory.

Name of the reporter: ............................

Submitter's e-mail address: ...........................

(The fields for the reporting party's data do not apply to reports of information considered to be related to one of the crimes referred to in Articles 3-7 of Directive 2011/93/EU, i.e. sexual offenses against children and child pornography)

URL(s) where my reported content is located: ...........................................................................................................................

Possible additional information to identify the reported content: .....................................................................

A reasoned explanation of the reasons why I am alleging that the reported information constitutes illegal content:

.......................................................................................................................................

I declare that I have come to believe in good faith that the information and allegations in my application are correct and complete.

Terms and Conditions of Account
in Dreamcraft Bows store

TABLE OF CONTENTS
§ 1 Definitions
§ 2 Contact with the Service Provider
§ 3 Technical Requirements
§ 4 Account
§ 5 Complaints
§ 6 Right of Revocation
§ 7 Personal Information
§ 8 Changes in Terms and Conditions or Account
§ 9 Final provisions

§ 1 DEFINITIONS

Consumer - a Customer who is a natural person and who has concluded an agreement on Account under these Terms and Conditions, or who takes steps to conclude such an agreement, without direct connection with his/her business or professional activity.
Account - a digital service within the meaning of the Consumer Rights Act, provided free of charge electronically by the Service Provider to the Service Recipient, through which the Service Recipient can use additional functions in the Store.
Privileged Entrepreneur - a Service Recipient who is a natural person who enters into an Agreement for an Account under the Terms and Conditions (or who takes steps to enter into such an Agreement), directly related to his/her business, but not of a professional nature for him/her.Terms and Conditions - these terms and conditions of the Account.
Store - Dreamcraft Bows online store operated by the Service Provider at https://dreamcraftbows.com.
Customer - any entity that has entered into a contract for the Account or is taking steps to enter into such a contract.
Privileged Customer - a Customer who is a Consumer or a Privileged Entrepreneur.
Service Provider - Bartłomiej Grygiel, Entrepreneur conducting business under the name DREAMCRAFT Bartłomiej Grygiel, registered in the Central Register and Information on Business Activity conducted by the Minister responsible for the economy and maintaining the Central Register and Information on Business Activity, NIP 5521730614, REGON number 520476705, Zembrzyce 523, 34-210 Zembrzyce.
Consumer Rights Act - the Polish Consumer Rights Act of May 30, 2014.

§ 2 CONTACT WITH THE SERVICE PROVIDER

Postal address: Zembrzyce 523, 34-210 Zembrzyce
E-mail address: dreamcraft.bows@gmail.com
Phone: 881 256 510

The cost of a telephone call or data transmission made by the Service Recipient is based on the basic tariff of the telecommunications operator or Internet service provider used by the Service Recipient. The Service Provider notes that the cost of an international call or international data transmission may be higher than the cost of a domestic call or transmission - depending on the tariff adopted by the telecommunications operator or ISP used by the Service Recipient.

§ 3 TECHNICAL REQUIREMENTS

For the proper functioning and establishment of the Account you need:
an active e-mail account,
a device with access to the Internet,
a web browser that supports JavaScript and cookies.

§ 4 ACCOUNT

The creation of an Account is completely voluntary and depends on the will of the Service Recipient.
An Account gives the Customer additional opportunities, such as: viewing the history of orders placed by the Customer in the Store, checking the status of the order or self-editing the Customer's data.
In order to set up an Account, the appropriate form must be filled in the Store.
When an Account is created, a contract for an indefinite period of time is concluded between the Client and the Service Provider for the maintenance of the Account under the terms specified in the Terms and Conditions.
The Service Provider shall begin to provide the service of maintaining the Account under the terms and conditions specified in the Regulations immediately after the conclusion of the agreement for the Account.

The Customer may cancel the Account at any time without incurring any costs.
The cancellation of the Account shall result in the termination of the Account Agreement. In order to have the Account removed by the Service Provider, you must send your resignation from the Account to the Service Provider's email address provided in § 2 of the Terms and Conditions, which will result in the immediate removal of the Account and termination of the Account Agreement.

§ 5 COMPLAINTS

I GENERAL PROVISIONS
Service Provider requests that complaints regarding the Account be submitted to the postal or electronic address specified in § 2 of the Terms and Conditions.
Service Provider will respond to the complaint within 14 days of receiving the complaint.

II PRIVILEGED RECIPIENTS
The Service Provider shall be liable to the Privileged Customer for the conformity of performance with the contract, as provided by generally applicable laws, including in particular the provisions of the Consumer Rights Act.
In the event of improper performance of the Account contract by the Service Provider, the Privileged Customer has the option to exercise the rights regulated in Chapter 5b of the Consumer Rights Act.
If the Service Provider has failed to deliver the digital service, the Privileged Customer may call on the Service Provider to deliver it. If, despite this, the Service Provider fails to deliver the digital service immediately or within an additional period of time expressly agreed upon by the Service Provider and the Privileged Customer, the Privileged Customer may withdraw from the Account Agreement.
The Privileged Customer may withdraw from the Account contract without calling for delivery of the digital service if:
it is clear from the Service Provider's statement or circumstances that it will not deliver the digital service, or
the Privileged Customer and the Service Provider agreed or it is clear from the circumstances of the Account Agreement that the specified date for the delivery of the digital service was of material importance to the Privileged Customer, and the Service Provider failed to deliver the digital service by that date.

The Service Provider shall be liable for the non-conformity with the Account agreement of the digital service provided on a continuous basis, which occurred or became apparent at the time when, according to this agreement, the service was to be provided.
If the digital service is not in compliance with the Account agreement, the Privileged Customer may demand that it be brought into compliance with this agreement.
If the digital service does not comply with the Account agreement, the Privileged Customer has the obligation to cooperate with the Service Provider, to a reasonable extent and with the least burdensome technical means, to determine whether the failure of the digital service to comply with the Account agreement in a timely manner is due to the characteristics of the Privileged Customer's digital environment.
In addition, if the digital service is not in compliance with the Account agreement, the Privileged Customer may submit a statement of withdrawal from the agreement when:
bringing the digital service into conformity with the Account agreement is impossible or requires excessive costs pursuant to Article 43m (2) and (3) of the Consumer Rights Act;
The Service Provider has failed to bring the digital service into conformity with the Account contract within a reasonable time from the moment when theThe Service Provider has been informed by the Privileged Customer of the non-compliance with this agreement, and without undue inconvenience to the Privileged Customer, taking into account the nature and purpose of this digital service for which it is used;
the non-compliance of the digital service with the Account Agreement continues, even though the Service Provider has attempted to bring the digital service into compliance with this Agreement;
the lack of compliance of the digital service with the Account agreement is so significant as to justify cancellation of the Account agreement without first availing oneself of the measure of protection set forth in Article 43m of the Consumer Rights Act (i.e., requesting that the digital service be brought into compliance with the agreement);
it is clear from the Service Provider's statement or circumstances that it will not bring the digital service into compliance with the Account agreement within a reasonable time or without undue inconvenience to the privileged Customer.

III OUT-OF-COURT WAYS OF HANDLING COMPLAINTS AND PURSUING CLAIMS
The Service Provider shall inform the Consumer about the possibility of using out-of-court procedures for handling complaints and pursuing claims. The rules of access to these procedures are available at the offices or on the websites of entities authorized for out-of-court dispute resolution. The consumer may use, among others:
the assistance of the relevant European Consumer Center from the Network of European Consumer Centers. The centers provide information on consumer rights and help resolve disputes in the case of cross-border purchases. The assistance of the European Consumer Centers is, as a rule, free of charge. A list of country-specific Consumer Centers can be found at: https://konsument.gov.pl/eck-w-europie/
the Online Dispute Resolution (ODR) platform provided by the European Commission, available at: https://ec.europa.eu/consumers/odr
In addition, the following forms of support are available in the Republic of Poland:
mediation conducted by the locally competent Provincial Inspectorate of Trade Inspection, to which one should apply for mediation. As a rule, the proceedings are free of charge. The list of Inspectorates can be found here: >https://uokik.gov.pl/wojewodzkie_inspektoraty_inspekcji_handlowej.php

assistance of the locally competent permanent amicable consumer court operating at the Provincial Inspectorate of Trade Inspection, to which a request for consideration of the case before the amicable court should be submitted. As a rule, the proceedings are free of charge. The list of courts is available at: >https://uokik.gov.pl/stale_sady_polubowne.php
The preceding provision is for informational purposes and does not constitute an obligation on the part of the Service Provider to use out-of-court dispute resolution.
The use of out-of-court ways to resolve complaints and claims is voluntary for both the Service Provider and the Consumer.
The Consumer may additionally use the free assistance of the municipal or district consumer ombudsman.

§ 6 RIGHT TO WITHDRAW FROM THE CONTRACT

The privileged Customer has the right to withdraw from the contract for Account with the Service Provider within 14 days without giving any reason.
The period for withdrawal from the Account contract expires after 14 days from the date of conclusion of this contract.
In order for a Priority Customer to exercise his right of withdrawal, he must inform the Service Provider, using the data provided in § 2 of the Terms and Conditions, of his decision to withdraw from the contract by an unequivocal statement (for example, a letter sent by mail or e-mail).
A privileged Customer may use the model withdrawal form located at the end of the Terms and Conditions, but this is not mandatory.
In order to comply with the withdrawal period, it is sufficient for the Priority Customer to send information regarding the exercise of his/her right of withdrawal before the expiration of the withdrawal period.

§ 7 PERSONAL DATA

The administrator of the personal data provided by the Customer in connection with the conclusion of the contract for the Account is the Service Provider. Detailed information regarding the processing of personal data by the Service Provider - including other purposes and grounds for data processing, as well as recipients of the data, can be found in the privacy policy available in the Store - due to the principle of transparency, contained in the general regulation of the European Parliament and the Council (EU) on data protection - "RODO".
The purpose of processing the Service Recipient's data is to maintain the Account. The basis for the processing of personal data in this case is the contract for the operation of the Account or actions taken at the request of the Client to conclude the contract (Article 6(1)(b) of the DPA), as well as the legitimate interest of the Service Provider, consisting of the processing of data for the purpose of establishing, investigating or defending possible claims (Article 6(1)(f) of the DPA).
Provision of data by the Service Recipient is voluntary, but at the same time necessary to conclude a contract for the Account and to provide the services covered by it. Failure to provide data means that the contract for the Account cannot be concluded, the Service Provider will not be able to provide the services covered by it.
The Customer's data will be processed until:

the contract for the Account will cease to be in force;
the possibility of pursuing claims by the Client or the Service Provider related to the Account will cease;
the Client's objection to the processing of his/her personal data will be accepted - if the basis of the processing was the legitimate interest of the Service Provider
- as applicable in a given case.
The Service Recipient has the right to request:
access to his/her personal data,
their rectification,
deletion,
restriction of processing,
transfer of data to another administrator
as well as the right to:
object at any time to the processing of data for reasons related to the Service Recipient's particular situation - to the processing of personal data concerning him/her, based on Article 6(1)(f) of the RODO (i.e. on legitimate interests pursued by the Service Provider).
In order to exercise its rights, the Service Recipient should contact the Service Provider.
If the Service Recipient believes that his/her data is being processed unlawfully, the Service Recipient may file a complaint with the authority competent for the protection of personal data. In Poland, this is the President of the Office for Personal Data Protection.

§ 8 CHANGE IN REGULATIONS OR ACCOUNT

The Service Provider reserves the right to change the Terms and Conditions only for important reasons. A valid reason is understood as the necessity to change the Terms and Conditions caused by:
a change in the functionality of the Account, requiring modification of the Terms and Conditions, or
a change in the law, affecting the implementation of the contract for the operation of the Account by the Service Provider or adaptation of services to the recommendations, guidelines, orders or prohibitions, rulings, provisions, interpretations or decisions of authorized public authorities or
change of contact or identification data of the Service Provider.
Information about the planned change to the Terms and Conditions will be sent to the e-mail address of the Service Recipient assigned to the Account at least 7 days before the changes take effect.
If the Service Recipient does not object to the planned changes by the time they take effect, he/she is deemed to accept them, which does not constitute any obstacle to the termination of the contract in the future.
If the Client does not accept the planned changes, the Client should send a notice to the Service Provider's e-mail address specified in § 2 of the Terms and Conditions, which will result in the termination of the Agreement for maintaining the Account when the planned changes take effect.

The Service Provider may make a change to the Account that is not necessary for its compliance with the Account agreement, for the reason indicated in paragraph 1(b) or because of a change in the functionality of the Account. Implementation of the change referred to in the preceding sentence shall not incur any costs on the part of the privileged Customer. The provisions of paragraphs 2-4 shall apply accordingly.
If the change referred to in paragraph 5 materially and adversely affects the Privileged Customer's access to or use of the Account, the Service Provider shall send to the Privileged Customer's e-mail address, well in advance, on a durable medium, information about the characteristics and timing of the change and the Privileged Customer's rights in connection with the change.

§ 9 FINAL PROVISIONS

The provision of unlawful content by the Customer is prohibited.
The Agreement for maintaining an Account shall be concluded in the Polish language.
The agreement concluded under these Terms and Conditions shall be governed by Polish law, subject to paragraph 4.
The choice of Polish law for an agreement concluded on the basis of these Terms and Conditions with a Consumer does not waive or limit the Consumer's rights under mandatory provisions of law applicable to the Consumer in a situation where there is no choice of law. This means, in particular, that if the national regulations applicable to a given Consumer provide for protection broader than that under these Regulations or Polish law - the broader protection shall apply.
In the event of a possible dispute with a Customer who is not a privileged Customer, related to the contract for the operation of the Account, the competent court will be the court of competent jurisdiction for the seat of the Service Provider.

Appendix No. 1 to the Regulations
Below you will find a sample withdrawal form, which a Consumer or Privileged Entrepreneur may or may not use:

MODEL WITHDRAWAL FORM
(this form should be completed and sent back only if you wish to withdraw from the contract)
DREAMCRAFT Bartłomiej Grygiel
Zembrzyce 523, 34-210 Zembrzyce
e-mail address: dreamcraft.bows@gmail.com
- I/We(*) ..................................................................... hereby inform(*) about my/our withdrawal from the contract for the provision of the following service(*) / for the supply of digital content in the form(*):

Date of contract(*)

..............................................................................................................................................................................

- Name of the Consumer(s)/Entrepreneur(s) privileged:

..............................................................................................................................................................................

- Address of the Consumer(s)/privileged Entrepreneur(s):

..............................................................................................................................................................................

.............................................................................................
Signature of the Consumer(s)/Entrepreneur(s) of preference
(only if the form is sent in hard copy)

Date ............................................

(*) Delete unnecessary.